OptikAnalytics refund policy

Last updated: 26 September 2026

Free trial

OptikAnalytics offers a free trial with full access to all Pro plan features, no credit card required. If you don't subscribe after the trial, your account and data will be deleted. We don't charge you during the trial period.

Subscription fees

All fees paid to OptikAnalytics are non-refundable, except where required by applicable law. This applies to monthly and annual subscriptions across all plans (Starter, Pro, and Business).

Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You'll retain full access to your dashboard and analytics data until the paid period expires. You won't be charged again after cancellation. We don't offer partial or prorated refunds for unused time remaining in a billing period.

Upgrading

When you upgrade to a higher plan or pageview tier, you'll be charged a prorated amount for the remainder of your current billing period. The new rate applies in full starting your next billing cycle.

Downgrading

When you downgrade to a lower plan or pageview tier, any unused balance from your current plan is applied as a prorated credit toward future payments. Credits aren't redeemable for cash. Downgrading may result in the loss of features or capacity associated with your previous plan.

Pageview overages

We'll never shut off your analytics for an occasional traffic spike. If your pageview usage exceeds your plan for two consecutive months, we'll notify you and ask you to upgrade. You'll have 7 days to upgrade or cancel. If no action is taken, we may restrict access to your dashboard until you choose a plan that fits your usage.

Annual subscriptions

Annual subscriptions are billed as a single upfront payment. We don't issue partial refunds for cancellations made during an annual billing period. You'll retain access through the end of the prepaid year.

Payment processing

All payments are processed by Paddle, our merchant of record. Paddle handles billing, invoicing, applicable taxes (VAT/sales tax), and payment disputes. For billing inquiries, you can contact Paddle directly or reach out to us at hello@optikanalytics.com.

Exceptions

If you believe you were charged in error or your payment method was used fraudulently, please contact us at hello@optikanalytics.com. We'll review your case and process a refund where appropriate.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. Unresolved chargebacks may result in account suspension.

Contact

Questions about billing or this policy? Email us at hello@optikanalytics.com.